auracove Terms of Service

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Welcome to auracove. These Terms of Service ("Terms") set out the rules that apply when you visit or use auracove's website, mobile platform, products, and customer support services. By browsing our platform or completing a purchase, you accept these Terms as legally binding on you.

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1. Acceptance of Terms

Your access to or use of any service offered by auracove confirms that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent transactions or submit fictitious orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell auracove products for commercial gain without our explicit written approval.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, auracove may correct the error and adjust or cancel any affected orders prior to dispatch, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on auracove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to auracove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, auracove will not be responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law principles. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to auracove's support team for informal resolution.

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9. Changes to These Terms

auracove may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you keep using our website or services after any update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: auracove
• Customer Support Email: [email protected]
• Customer Support Phone: 16465462432
• Physical Business Address: 23 Montana Ct, Staten Island, NY 10303, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST